At OKIN Process, we won’t just lighten your workload. We’ll actively look for ways to improve it as we go. As your secret weapon, we’ll give you the freedom to focus on being better than the competition.

Mark Keough

Global Sales Leader

Mark Keough is Senior Vice President of Global Sales for OKIN Process. He is responsible for driving client growth and increasing revenue through OKIN’s direct and indirect enterprise channels across North America as well as Global Multi-nationals. With more than 20 years of senior leadership experience across a range of respected companies, our clients are always delighted to benefit from Mark's strategic input.

Ina Minjarez

VP Business Relations and Development

Ina is passionate about helping companies find solutions to their outsourcing and staffing needs. Her experience in the Texas legislature helps her understand the business needs of companies, their communities, and employees. She is excited to build connections that allow businesses to reach their next level of success. Particularly, she sees an opportunity to support entrepreneurs as they scale their businesses.

Monique Rouse

Department Manager

Monique is a skilled and dedicated leader with a wealth of experience in her field. With a strong understanding of call center environment and best practices, Monique has successfully led her team to deliver required results. Her ability to build strong relationships with both clients and team members results in maintaining high levels of employee engagement. Monique is committed, high-energy, and client-focused.

Eddie Rivas

Operations Leader

Eddie has a dedicated daily focus on data and analytic metrics to drive measured Quality success. Ensures agents are categorized as reliable, fact-based decision makers, self-disciplined and are highly motivated to achieve and exceed expectations of all goals, metrics, and objectives. Brings training experience needed to set up call centers in the shortest amount of time possible.

Arturo Shandore

Information Technology Leader

Art is focused on providing the infrastructure and security OKIN Process needs to deliver for our clients. Art and his team focus on meeting the timelines and requirements all new and existing projects. He is focused on making sure agents have what they need to be successful, and supporting any of the entire organization as we continue to improve our tools and platforms.

Marisa Ponce

Office Services Leader

Marisa is key at bringing teams together and coordinating projects. With a strong focus on culture and inclusion, she excels at developing relationships across all levels of an organization. Her focus on getting projects done correctly, helps keep everything running smoothly. Her ability to adapt to different situations, has propelled her to lead and manage successful teams.

Santos Chavez III

Security Leader

Santos takes his commitment to security very seriously. He helps to communicate the importance of our policies and procedures to all teammates so they understand their role in protecting sensitive information for our clients. Santos is able to deliver world-class security solutions across our programs and maintains high expectations for everyone across our teams.

Marie Weber

Marketing Leader

As OKIN's Director of Revenue and Marketing, Marie leads our team of storytellers and creative thinkers. Always curious, she loves deep-diving into the details of our client projects and turning those insights into stories and content that can help inspire and light the way for other business owners and leaders, who are looking to make their world of work better.

Tom Demarest

Company Leader

Tom is an experienced positive culture leader in Enterprise Business Operations launching and running outsource programs and Lean Six Sigma Business Transformation initiatives. Tom is a philanthropist, family man and an Ironman Triathlete. His background of being a highly effective change agent with an entrepreneurial self-made background helps establish OKIN as a dynamic organization.